Awash Bet Privacy Policy

Before you provide an identity document or request a withdrawal, you should understand why that information is needed and how it will be handled. Awash Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, activity and device information to deliver services, protect accounts and meet applicable obligations. For Awash Bet personal data enquiries, use Contact Us.

This policy covers our website, mobile version, app, account services, sports betting, live betting, games, Keno, bonuses, payments, support and communications. It also applies to visitors who browse without registering and people who contact support before opening an account. “Personal data” means information that identifies you or can be linked to you; “processing” means collecting, using, storing, sharing or deleting it.

Who We Are

Awash Bet provides online betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions. For operator identification and background, consult About Us. Review License & Regulation and check the competent authority’s latest information to verify the current licensing and regulatory status. This policy is not evidence of regulatory approval.

Information We Collect

The information needed depends on your interaction with us. Browsing usually involves technical data; registration, payments and verification involve additional betting account data. Collection should be limited to lawful, operational, security and regulatory purposes.

• Account information: name, phone number, email, date of birth, username and password-related security data.
• Verification information: identity documents, age-check results, customer due diligence records and fraud-prevention information. KYC means “know your customer”: checks used to establish identity and eligibility.
• Transaction records: deposits, withdrawals, payment method details needed for processing, balance history, payment references and bonus activity.
• Betting and gaming activity: bets, odds, results, live betting activity, Keno entries and game sessions.
• Technical information: IP address, device type, browser, operating system, app version, cookies and log files.
• Communications: support messages, complaints, emails, chat logs and call information, including recordings where lawful and disclosed.
• Responsible gaming records: limits, self-exclusion requests, relevant risk indicators and account restrictions.

Do not submit unrelated sensitive information. If verification documents are requested, use the designated secure channel rather than posting them in public messages.

How We Use Personal Data

We use Awash Bet player information to create and manage accounts, check age and identity, support secure login, process deposits and withdrawals, and settle bets, winnings and bonuses. A withdrawal check may compare account-holder information with a payment record to establish that the request is authorised.

Processing also supports fraud detection, including suspected multiple accounts, payment abuse, bonus abuse and unusual betting patterns. Activity records can help investigate a disputed live bet or confirm a game result. Technical and support information helps diagnose mobile access problems and improve the website, app, games and complaint-handling procedure.

Other purposes include important service notices, responsible betting measures, dispute resolution and applicable legal, tax, accounting, anti-money-laundering and regulatory duties. Marketing is sent only where allowed, with available opt-out options. Declining marketing does not necessarily stop essential account or security notices.

Legal Basis / Lawful Reasons

Depending on the activity and applicable law, processing may be necessary to provide requested services, fulfil a legal obligation, protect users and the platform, prevent fraud or resolve disputes. Consent is sought where required, including for optional activities that require permission. The lawful reason must match the purpose; registration is not blanket permission for unrelated uses.

For questions about a particular use of your information, contact support and ask for the purpose and applicable lawful reason to be confirmed by the compliance team. Withdrawal of consent does not invalidate earlier lawful processing or remove separate recordkeeping obligations.

Cookies and Tracking

Cookies are small files stored on your device. Together with similar technologies, they may keep you logged in, remember preferences, protect sessions, analyse traffic, improve performance and measure marketing where permitted. Some are necessary for account functions; optional tracking requires consent where applicable.

Browser controls can restrict cookies, although blocking necessary cookies may interrupt login or account access. For details about categories and available choices, read the Cookie Policy.

Data Sharing

Awash Bet does not sell personal data as a product. Necessary information may be shared with payment processors, identity verification providers, hosting or cloud providers, analytics and security tools, customer support services and professional advisers. These third-party service providers are external organisations that perform specific functions for us.

Access should be limited to the purpose of the service and subject to appropriate confidentiality and data protection requirements. A payment provider may need a transaction reference, while a verification provider may need an identity document. Information may also be disclosed to regulators, law enforcement or courts when legally required.

International Transfers

Some specialist providers may store or process information outside Ethiopia. Any such transfer must follow applicable legal requirements and use suitable safeguards for secure handling of personal data. We do not assume that overseas processing has identical protections; questions about relevant providers or safeguards can be raised through support.

Data Storage and Retention

Records are retained only for as long as necessary for their purpose, including account operation, financial records, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Retention depends on the record type and applicable obligations rather than one period for all information.

Closing an account does not automatically erase every record. Some transaction, verification or self-exclusion information may need to remain available. When retention is no longer justified, information should be securely deleted or anonymised so it no longer identifies you.

Security Measures

Awash Bet data protection relies on reasonable technical and organisational measures, including access controls, secure login systems, encryption where appropriate, monitoring, backups, staff confidentiality requirements, fraud detection and internal procedures. No website, app or transmission method is completely secure.

You also contribute to Awash Bet account security. Before using Awash Bet login, check that the domain matches the official address you have independently verified. Use a unique password and never share passwords or one-time codes. Obtain app or APK files only through verified official channels; unfamiliar download links can expose account details.

User Rights

Under applicable data protection laws, you may have rights to access your information, correct inaccuracies, request deletion, restrict processing, object to certain uses or obtain information about how data is handled. Legal, financial, security or regulatory duties may limit a request. Identity checks may be needed before account information is released or changed.

1. Step 1: Open Contact Us and choose an official communication channel.
2. Step 2: Describe your privacy request and provide only the account details needed to locate the relevant records.
3. Step 3: Follow any secure verification instructions and ask for confirmation of the outcome or reasons for any limitation.

You can also raise an Awash Bet privacy concern or ask about the complaint-handling procedure and any applicable route to a competent authority.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. Awash Bet must not knowingly collect information from underage users for participation in betting or gaming. A parent, guardian or user who believes underage information has been submitted should contact support so it can be investigated and appropriate action taken. Consult the Age Restriction Policy for eligibility requirements.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to support responsible gaming and enforce account restrictions. These records can help prevent access contrary to a self-exclusion request. They should be handled only for relevant protection, compliance and operational purposes. Read Responsible Gaming for available measures.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside the Terms and Conditions, applicable bonus rules, payment checks and anti-fraud controls. Before submitting payment information, compare available methods by verification requirements, transaction limits, disclosed fees and processing time, not speed alone. Check the withdrawal procedure and any bonus conditions affecting eligibility; do not assume identical requirements across payment options.

Updates to This Policy

We may revise this policy when services, laws, security practices or processing activities change. Updated wording will be made available on this page, with additional notice where required. Before providing information for a new account feature or verification process, review the current policy and ask support about anything unclear.